Building Our Immunity to People’s Negativity: Maximizing Teamwork & Customer Relations - ABEN - ON DEMAND - NO CE
This program is not available for credit.
- Average Rating:
- 4
- Category:
- Human Resource Development
- Faculty:
- Tina Hallis, Ph.D.
- Course Levels:
- All Levels
- Duration:
- 1 Hour
- License:
- Access for 90 day(s) after purchase.
Description
Other people’s negativity, whether it’s from disgruntled customers, grumpy coworkers or challenging family members, can drain our energy and bring us down. Changing other people is hard, but we do have the power to change the situation by how we respond. This dynamic program uses Tina’s proprietary five-step “Immunity to Negativity Formula™” to show people how they can use simple tools to help them stay calm and choose to respond as their best self. This is a key skill we can build to optimize our customer service, teamwork, and relationships while enjoying less stress and frustration.
Basic Course Information
Learning Objectives- How to PREPARE our mindset ahead of time to make it easier to stay positive in the moment
- How to PRACTICE on the easy stuff so we get better at staying calm
- How to PAUSE & NOTICE in the moment so we can avoid reacting and feeling stressed
- How to make it easier to CHOOSE the best response for ourselves, the other person, and our team
Major Subjects
- Emotional Intelligence
- Management Skills
- Teamwork
- Customer Relations
Course Materials
| Getting Started Guide (0.92 MB) | Available after Purchase | ||
| Choose Part 1 Toolbox (0.88 MB) | Available after Purchase | ||
| Choose Part 2 Toolbox (0.88 MB) | Available after Purchase | ||
| Practice Part 1 Toolbox (0.88 MB) | Available after Purchase | ||
| Practice Part 2 Toolbox (0.82 MB) | Available after Purchase | ||
| Prepare Part 1 Toolbox (0.88 MB) | Available after Purchase | ||
| Prepare Part 2 Toolbox (0.88 MB) | Available after Purchase |
Faculty
Tina Hallis, Ph.D. Related seminars and products
Positive Edge
Tina Hallis, Ph.D. is certified in Positive Psychology through the WholeBeing Institute, an Authorized Partner for Everything DiSC®, and has trained in Positive Intelligence under Shirzad Chamine. She is the author of Sharpen Your Positive Edge: Shifting Your Thoughts for More Positivity & Success. Tina worked for 20+ years as a scientist in Biotechnology before discovering a new science called Positive Psychology in 2011. Seeing the powerful impact this information has on improving people and organizations, she decided to create her own company, The Positive Edge. Her focus is to work with organizations so they can benefit from more positive people, positive interactions, and positive workplaces. Tina has shared these profound insights with thousands of people from a variety of industries including government agencies, academic institutions, medical staff, financial institutions, biotech companies, manufacturing companies, sales teams, nonprofits, and more.
State Specific Details
Basic Course Information
Course Developer Tina HallisDesigned For All Professionals
Reviews
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Overall: 4.5
Total Reviews: 4
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